Privacy Policy
Last updated: September 21, 2026
Who We Are
Our website address is https://solutionsforlongtermcare.org. Solutions for Long Term Care (“we,” “us,” or “our”) provides guidance and support to families navigating Medi-Cal long-term care benefits in California.
If you have any questions about this policy or how we handle your information, you can reach us at contactus@solutionsforlongtermcare.org or (925) 400-7603.
Information We Collect
When you contact us through our website, request a consultation, or book an appointment, we may collect information such as your name, phone number, email address, and details about your inquiry or case.
How We Use Your Information
We use the information you provide to respond to your inquiry, schedule and manage appointments, send requested documents, and provide guidance related to your case. We do not use your information for unrelated marketing purposes.
Text Messaging (SMS)
If you provide your phone number to us, you may receive text messages from Solutions for Long Term Care related to your case, including appointment scheduling and reminders, requests to send or receive documents, and updates on your inquiry.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Message and data rates may apply, and message frequency will vary depending on your case. You may opt out of receiving text messages at any time by replying STOP to any message, or by contacting us directly at contactus@solutionsforlongtermcare.org or (925) 400-7603. Reply HELP for assistance.
Text messages are sent using our service provider, Phone.com. Carriers are not liable for delayed or undelivered messages.
Who We Share Your Data With
We do not sell your personal information. We may share your information with third-party service providers who help us operate our business, including website and technology providers, customer relationship management providers, email and communication providers, and other service providers that assist with business operations.
How Long We Retain Your Data
We retain the information you provide for as long as needed to assist with your case and for legitimate business, legal, or administrative purposes.
Your Rights Over Your Data
You can request a copy of the personal information we hold about you, or request that we delete it. This does not include information we’re required to retain for legal, administrative, or security purposes. To make a request, contact us at contactus@solutionsforlongtermcare.org.
California Privacy Rights
California residents have the right to know what personal information we collect, request its deletion, and opt out of its sale. We do not sell personal information. To exercise these rights, contact us at contactus@solutionsforlongtermcare.org.
Cookies
This Site uses a small number of cookies for basic site functionality, such as remembering your cookie consent preference. We do not use cookies for advertising or ad tracking, and we do not use third-party analytics or tracking tools. Information about you is only collected if you voluntarily submit it through a form on this Site.
Embedded Content
Articles on this site may include embedded content (e.g., videos, images). Embedded content from other websites behaves the same as if you visited that website directly, and those sites may collect data about you, use cookies, or monitor your interaction with the embedded content.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date.
Contact Us
Questions about this Privacy Policy can be sent to contactus@solutionsforlongtermcare.org or (925) 400-7603.